In a tweet, the Raymond boss said that the duo never 'check wat the customer issues are'.
"I'm shocked at the arrogance of India Head @Agarwal_sharad and Asia Head Francesco Scardaoni. Not one has reached out to even check what the customer issues are," tweeted Gautam Singhania.
Reacting to his tweet, an X user pointed out that Lamborghini India head Sharad Agarwal hasn’t been on Twitter since 2021. But he wondered why Lamborghini or others are not responding.
Another person tweeted, "Customer delight is very important in all fields. It increases brand value. Employees like you decreasing the brand value. I don’t know how you can behave like this with the owner of Raymond group. Shame on you."
In other news, Raymond Lifestyle will hire about 9,000 workers for hundreds of stores it plans to add in the next three years, Reuters reported quoting Singhania.
Founded in 1925, Raymond's business, which also includes its real estate and engineering units, spun off its lifestyle division earlier this year to simplify its group structure, attract more investors and help the carved-out entity access more capital.
The apparel firm is looking to hire 10 people per store, on average, at the 900 outlets it plans to open, Singhania said on Monday, without disclosing the size of its current workforce at its nearly 1,500 stores.
Additionally, Raymond Lifestyle will also hire for roles in its factories as it aims to increase its garmenting capacity, he said without elaborating, as Bangladesh - a major apparel production hub - grapples with political unrest and floods.
The firm, which counts apparel chains such as J.C. Penney and Macy's among its customers, is receiving a large number of inquiries from its global clients as brands "have decided to move to India to meet their requirements," Singhania said.
Its garments business, which exports to the United States, Europe and Japan, reported sales of 11.39 billion rupees (USD 135.5 million) last year, accounting for over a tenth of the group's revenue.
Separately, Singhania said Raymond Lifestyle, popular for its men's suits, is exploring the burgeoning fast fashion space in India, noting that Tata Group-owned Zudio "has done very well" in this category.
Indian retail firm Trent, which owns Zudio, has been outperforming its peers as consumers looking to refresh their wardrobes on a tight budget flock to its stores to snap up everything from dresses to perfumes at less than 999 rupees (about USD 12).
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