Kamra captioned the image, “Do Indian consumers have a voice? Do they deserve this?” He further pointed out that “two-wheelers are many daily wage workers' lifeline,” highlighting the reliance of many gig workers on scooters for their livelihoods.
Do indian consumers have a voice?
Do they deserve this?
Two wheelers are many daily wage workers lifeline…@nitin_gadkari is this how Indians will get to using EV’s? @jagograhakjago any word?
Anyone who has an issue with OLA electric leave your story below tagging all… https://t.co/G2zdIs15wh pic.twitter.com/EhJmAzhCmt
— Kunal Kamra (@kunalkamra88) October 6, 2024 ]]>
Kamra's post didn't stop there; he tagged the Minister of Road Transport and Highways, Nitin Gadkari, questioning him, “Is this how Indians will get to using EVs?” Additionally, he included the Department of Consumer Affairs in his post, asking for their input, “Any word?” Kamra also invited those who experienced issues with Ola Electric to share their stories in the comments.
Aggarwal's Response and Public Reaction
In a direct response to Kamra, Bhavish Aggarwal accused him of posting a “paid tweet.” He stated, “Since you care so much @kunalkamra88, come and help us out! I’ll even pay more than you earned for this paid tweet or from your failed comedy career.” He added, “Or else sit quiet and let us focus on fixing the issues for the real customers.” In his defense, Aggarwal claimed, “We’re expanding service network fast and backlogs will be cleared soon.”
Since you care so much @kunalkamra88, come and help us out! I’ll even pay more than you earned for this paid tweet or from your failed comedy career.
Or else sit quiet and let us focus on fixing the issues for the real customers. We’re expanding service network fast and backlogs… https://t.co/ZQ4nmqjx5q
— Bhavish Aggarwal (@bhash) October 6, 2024 ]]>
Aggarwal's response garnered significant attention, with over 170,000 views, and provoked controversy in the comments section. Multiple users criticized his tone, labeling it “arrogant.” One commenter wrote, “Focus on customer service, take feedbacks in the right spirit and work on improving your product if you want to stay in the game long term.”
Another user highlighted the struggles of middle-class consumers, stating, “Imagine a middle-class person saving 3-4 months of salary to buy an OLA, only for it to have problems in the first week and then park at your service center for days.”
This exchange not only underscores the service challenges that Ola Electric faces but also reflects broader issues within the electric vehicle (EV) industry regarding customer satisfaction and corporate responsibility. As more consumers transition to electric scooters, companies like Ola must prioritize effective communication and responsive service to maintain trust and loyalty among their customer base.
This incident serves as a critical reminder of the importance of addressing consumer concerns promptly, particularly in a rapidly evolving market. As the demand for electric vehicles grows, companies must adapt to customer expectations and ensure they provide reliable service and support to sustain their competitive edge in the industry.
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