Uptime Solution Center
The Uptime Solution Center at Ennore is a state-of-the-art establishment that integrates teams from Aftermarket, Vehicle Engineering, and Field Quality. These teams work collaboratively to support Ashok Leyland customers nationwide by promptly addressing and resolving technical issues.
Shenu Agarwal, MD & CEO, Ashok Leyland, expressed, “The inauguration of the Uptime Solution Center marks a significant milestone in our journey to redefine customer service. At Ashok Leyland, we are committed to providing world-class support to our customers, and this Center exemplifies our dedication to innovation and excellence. With advanced technology and a cross-functional team of experts, we aim to maximise fleet uptime and ensure our vehicles deliver exceptional performance.”
Sanjeev Kumar, President MHCV, Ashok Leyland, highlighted the technological advancements of the Center. He stated, “The Uptime Solution Center is testament to our relentless pursuit of technological advancement. We have combined predictive analytics with real-time monitoring to make our vehicles more reliable and to create a smarter, quicker service system. This Center will provide our customers with useful insights about their vehicle’s operation and help them proactively address any potential issues ensuring that their businesses are on track. This initiative clearly reflects our dedication to exceptional customer satisfaction.”
Ashok Leyland's network
Ashok Leyland’s extensive network includes over 52,000 touchpoints across India. This network comprises dealers, authorised service centers, parts distributors, exclusive parts stores (ALRPS), AL parts retailers, and AL mechanics, all interconnected with the Uptime Solution Center. This integration ensures effective coordination and communication, facilitating rapid repairs, easy access to parts, and enhanced service support.
The launch of the Uptime Solution Center solidifies Ashok Leyland's leadership in the commercial vehicle sector. By minimising vehicle downtime and optimising fleet performance, this facility is set to revolutionise the service experience for customers.
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